Terms and Conditions
Please ensure that you have read and agree to our standard terms and conditions below before confirming your booking (booking indicates acceptance of these terms).
Terms & Conditions of Stay
Please ensure that you have read and agree to the following terms and conditions prior to confirming your booking. Booking indicates acceptance of these terms. The leasee accepts responsibility on behalf of all guests attending the property.
‘Glen Isla’ 6-8 The Avenue, Wentworth Falls
Check-in is 2:30pm. Check-out is 10:00am.
A non-refundable deposit of 50% of the total of your stay is required to secure the booking. Dates cannot be held without a deposit. Payment of the rental deposit constitutes the guest’s acceptance of these Terms and Conditions.
The remaining balance of the rental amount must be received in full 14 days prior to occupancy. If not, the owner has the right to cancel the booking and attempt to re-let the property. In this case any deposit already received shall not be refunded.
If cancellation is caused by the guest, any money paid is not refundable unless the house is re-let for the entire period. If a refund is made due to the property being re-let, a $100 cancellation fee will apply. We strongly advise guests to obtain travel insurance.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but occasional abuse requires that we state the following conditions:
> Number of Guests
The number of guests staying at the property must not exceed the number stated. Fees and additional charges will apply for excess guests not agreed with the owners in advance. A maximum of 12 people may inhabit Glen Isla at any one time. The beds will be prepared for your arrival. Please ensure linen (pillow cases, top and bottom sheets) is used on all beds slept in and people sleep between the sheets. Additional beds (e.g sleepings bags etc.) are not permitted.
We understand that from time to time you may like to invite people not staying at the house to attend the house. However, at no time should the number of people on the property exceed a maximum of 15 people (including guests staying at the house).
> Parties & Functions
Parties and Functions are strictly prohibited. The price charged is for domestic use only and does not apply to corporate functions. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments. NO additional hire equipment (e.g. tables, chairs etc.) is permitted.
> Damages, Breakages, Theft & Loss
Damage, breakages, theft and loss are the tenant's responsibility during their stay. The owners take no responsibility for any damage, breakage, theft or loss of any guest item for the duration of their stay. Postage of misplaced items is payable by the guest. The leasee must advise management of any breakages, faulty items or issues.
> Departure Time
On departure, the property should be left in a similar state to its condition on arrival. Check-out time is 10:00 by the latest, to allow time to prepare property for next guests. A late check-out may be possible but must be arranged prior to your stay.
> Disturbance to Neighbours & Excessive Noise
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond. The leasee is responsible for all guests and shall ensure no misconduct and/or nuisance, and that noise pollution curfews are adhered to.
Sound equipment: Any sound equipment used in or around the premises, including stereos and televisions must be kept to low volumes, and not encroach upon the continued amenity of nearby residential properties.
Noise pollution curfews: Noise pollution curfews are enforced on all outdoor areas, which include decks, verandahs, and courtyards, and are zoned off limits between 10:30pm - 7:00am to groups of 3 people plus. As an exception, 1 - 2 persons at a time may quietly inhabit the outside areas only between 10:30pm - 7:00am. Under Council regulation, further restrictions on music and amplified sound outlined below, are to be followed.
- Musical instruments & electrical amplified sound equipment: before 08:00am and after midnight on any Friday, Saturday or day immediately before a Public Holiday. Before 8:00am and after 10:00pm on any other day.
Noise pollution complaints and fines: To ensure the continued amenity of nearby residential properties, guests at Glen Isla shall not engage in or constitute “offensive noise” as defined by the Protection of the Environment Operations Act 1997 or any subsequent Act. An on-the spot fine of up to $200 may be payable and a fine of up to $5500 is liable under the Environmental Planning Assessment Act 1979 for each instance where the guest/s breach this condition. This is a possible statutory penalty payable by the guests and is in addition to any loss of bond to the owners. Fines are enforced by the local governing body where breaches of the act take place (e.g. a neighbour complaint or the police are called). Please be mindful of noise and offensive behavior in and around the premises, being respectful of nearby neighbours as Glen Isla is in a residential area.
Bond security is taken by way of a credit card over the phone. Alternatively, bond is payable by direct deposit of $500 to the owners’ bank account. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests, or breach of condition related to but not limited to noise, parking etc. Additional costs in excess of the bond will be charged to the leasee's credit card. The bond will be returned after the stay providing all terms and conditions have been met.
Pets of any type are not permitted. Guide dogs are permitted with prior notice and approval.
Off street parking is provided for Glen Isla guests with a maximum of 5 cars able to be parked at any one time at the premises. These are to be parked in the marked spaces only. Entrance to the car parking area is located off Mulheran Lane. Under no circumstances is parking allowed along Mulheran lane or The Avenue. Additional cars must be parked on the Western side of Falls Rd adjacent to Murray Park (see diagram 2). Obstruction of Mulheran Lane and The Avenue will be reported and the owners fined. Offending cars will be towed and this will result in the loss of your $500 bond.
> Bushfire Emergency & Evacuation
Please read the Emergency and Evacuation Plan for Glen Isla. This is located in the guest folder. Glen Isla is located in an inherently fire-prone location. The tenant and their guests agree that they will follow all directions given by Management and/or local fire and emergency services in the event of a fire emergency.
> Waste Management
Two large rubbish bins (1 x Recycling Bin, 1 x General Waste Bin) are provided in the side garden of Glen Isla near the front gate to The Avenue. Guests are required to place all rubbish inside the bins provided and at no time leave rubbish outside the bins. If the garbage facilities are full, guests are required to take all surplus rubbish with them. Garbage collection is early Tuesday morning and guests who inhabit Glen Isla on the Monday night are responsible to place the bins on the street at The Avenue for collection and bring the bins off the street on Tuesday morning after collection. Fines are applied if guests are in breach of the waste management plan. If guests depart prior to Tuesday morning the Duty Manager will recover the bins.
> Smoking & Fire Risks
Smoking is not permitted inside Glen Isla. If you choose to smoke please do so outdoors and dispose of cigarette butts in the bin (hese pose a fire risk when thrown in the garden). If using the wood fire, you must ensure that the fire is made safe when leaving and not allow burning embers to damage any part of the property and it's contents. No candles or mosquito coils etc are to be lit on the property (with the exception of cake candles).
> Clean & Tidy Order
The premises MUST be treated respectfully and left in clean good condition. The kitchen is to be left in clean tidy order with the dishwasher contents emptied. Furniture or effects must not be taken from the premises, and if moved, must be returned to their usual position. Rubbish and litter must not be left in the house or around the premises (including cigarette butts in the garden). Rubbish must be placed INSIDE garbage bins on departure. No rubbish is to be left outside. Excess rubbish must be taken away by guests (excess rubbish fees will be applied to your bond). If any extra cleaning is required due to the property being left in an unfit manner, then this cost will be deducted from the bond/credit card/deposit left and repair or replacement of any articles of furniture and effects or fittings that may become damaged or lost will also be deducted. All windows and doors must be locked on exiting the property, and the key returned as per instructions. That all lights, air conditioning, heaters, wood fire, towel warmers and televisions must be turned OFF or EXTINGUISHED on departure.
> Right to Terminate or Refuse Entry
The owner or owner's agent reserves the right to terminate or refuse entry if any of these conditions are not met.
> Description of the Property
Any description of the premises (and the available amenities) is given in good faith. No responsibility can be accepted for the expectations of the guest, or where an advertised amenity is not working/available.
Variations to these conditions may only be made by prior arrangements with the owner in writing.
HEAVY FINES ARE APPLIED IF THESE TERMS AND CONDITIONS ARE NOT ADHERED TO. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS PRIOR TO BOOKING.
We thank you in advance for your cooperation and understanding of these terms. We hope you enjoy your stay.
The Glen Isla team