COVID Cancellation Policy

Due to the COVID-19 pandemic, we'd like to answer some frequently asked questions to give you peace of mind when booking.

What is your COVID cancellation policy?

If lockdown restrictions are in place in NSW at the time of your booking, you can elect to postpone your stay to an equivalent stay at a later date (i.e the same season/tariff rate) for no penalty.

For all other cancellation reasons our standard cancellation policy applies

It is our guests' responsibility to ensure that they are permitted to holiday to the Blue Mountains.  We highly recommend that you check with your State/Territory Govenment prior to booking.

What are the current COVID travel guidelines and restrictions?

For the latest information COVID guidelines including advice on travel and maximum guest numbers, please visit:

https://www.healthdirect.gov.au/covid19-restriction-checker/domestic-travel/nsw

It is our guests' responsibility to ensure that they adhere to all current COVID guidelines and restrictions whilst visiting Glen Isla.

Are you a COVID safe?  What extra measures are you taking to keep guests safe?

We are registered as COVID Safe.  Our cleaning staff have undertaken extra education on the Coronavirus and are taking extra measures when cleaning to disinfect high touch surfaces such as door knobs and handles.  A copy of our COVID Safety Plan can be provided on request.


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